
Transformative, data-driven Marketing, Corporate Communications, Customer Experience, and Brand Management leader with a proven history of executing strategies that drive record-breaking growth, market share expansion, and enterprise value. Skilled at building and mentoring high-performance teams, advising C-suite and board members, and translating strategic initiatives into measurable P&L impact. Expertise in digital transformation, brand strategy, and customer experience optimization.
CORE SKILLS
Strategic Planning & Execution
C-Suite & Board-Level Communication
Full-Funnel Revenue Growth
Digital Transformation & Innovation
P&L and Budget Management
Brand Strategy & Corporate Rebranding
Team Leadership & Talent Development
Customer Acquisition & Retention (B2C/B2B)
Data Analytics & Marketing ROI
MarTech Stack Optimization
Agency & Vendor Management
Change Management & Culture Building
Customer Experience Champion
CAREER HIGHLIGHTS
Brand & Revenue Turnaround: Led a complete corporate rebranding and communications effort reversing market-share decline and delivering 7 consecutive years of customer and deposit growth.
High-Stakes Partnership Leadership: Directed $7M annual NBA partnership for BBVA, producing a $2.5M national TV campaign on time and 10% under budget.
Organizational Transformation & Cost Efficiency: Built a world-class marketing organization, eliminating agency dependency, saving $1.5M+ annually, and increasing creative capacity by 900%.
PROFESSIONAL EXPERIENCE
San Antonio, TX
SVP, Marketing Director / EVP, Chief Marketing Officer
Orchestrated a marketing and communications transformation, reporting directly to CEO.
Led comprehensive rebranding, delivering 7 consecutive years of customer and deposit growth.
Built a 12-person internal marketing team and established a collaborative “no egos” culture.
Executed digital-first strategy increasing digital acquisitions by 100%, advertising impressions by 333%, and reducing media costs by 50%.
Partnered with Market Research and Business Intelligence teams to monitor and enhance customer experience, achieving industry-leading Net Promoter Scores.
Dallas, TX
VP, Marketing | 2015 – 2017
Directed marketing across Retail, Commercial, and Wealth divisions.
Transitioned bank from traditional to digital-first marketing strategy.
Led website and digital product rebuilds, decreasing agency maintenance dependency by 25%.
Delivered digital strategies resulting in 30–40% engagement increases within first year.
Collaborated on modernized online banking solution to enhance adoption and customer satisfaction.
Dallas, TX
VP, Brand and Advertising
Managed $3.5M annual media spend for Retail division.
Increased internal creative output by 40%.
Selected for Top 1% leadership development program for three consecutive years.
Managed sports marketing sponsorships with Dallas Mavericks, Dallas Stars, American Airlines Center, and a collegiate Bowl Game.
Dallas, TX
Sr. Brand Manager / Sr. Corporate Strategy Analyst / Sr. Retention Marketing Manager | 2007 – 2012
Led B2B brand strategy and corporate initiatives.
Achieved 152% of retention goals as Sr. Retention Marketing Manager.
Implemented strategic customer response handling saving $1.7M annually with no decline in satisfaction.
EDUCATION
The University of Texas at Austin – College of Communications
Bachelor of Science
SERVICE & BOARD MEMBERSHIPS
Board Member, Boy Scouts of America, Alamo Area Council





